Welcome to AICR Australia
AICR The International Association for Deputy Managers and Front Office Managers of Luxury Hotels
Amicale Internationale des sous-directeurs et chefs de reception des grands hotels
The winner of best Receptionist in Australia 2018 will represented AICR Australia in 2019 David Campbell Trophy's Receptionist of the Year Competition by attending the Congress in London UK from 23rd to 27th January 2019.
Our main focus this year is to find and engage our young talent and share our hospitality passion with developing them into becoming our future leaders and members. We will hold 2 Regional competitions (Vic & SA) on 6th of October and (NSW and ACT) on 5th of October one in Melbourne and one in Canberra due to large number of candidates.
Then the Top 3 of each state will compete for the best Receptionist in Australia Title on 17th of November 2018 in Canberra.
AICR Australian President's Welcome
Welcome to AICR Australia, our aim is to connect and support our Front Office Managers by creating lifetime friendships.
AICR is the International Front Office Managers Association with over 2,000 members worldwide and continues to grow.
Via this website, and all other social media platforms, we aim to inspire hoteliers, communicate, support and assist in growing our hotel Front Office professionals.
Wishing to cultivate our younger generation AICR hosts an annual Receptionist of the Year (ROTY) competition, aimed at identifying and inspiring future industry leaders. Annually, members have the option to travel to the international congress, where the Australian ROTY winner competes against other winning candidates from around the world.
Since the AICR Australia division was re-established in 2015 candidates have represented Australian Hotels in Vienna, Paris and most recently Switzerland. With the international association operating since 1964, candidates return with a wealth of knowledge gained from international committee members operating high profile hotels.
Outside the yearly competition, we provide regular member activities, networking events and an opportunity to meet members and engage in each participating states.
As AICR Australia’s current president, I have entered the hotel world upon arriving to Australia.
Beginning my career as a Room Service Attendant, I have climbed the ranks through many Front of house roles, such as Concierge, Duty Manager, Assistant Front Office Manager, Front Office Manager, and now Operations Manager.
I am passionate about the industry as it grows every day. I believe that excellent customer service is essential to keep guests loyal and employees engaged in order to see the businesses grow even more.
By working together our industry, businesses, and employees will grow and thrive.
We would love for you to join the Australian AICR division, and I welcome any questions you may have. I hope to not only hear from you, but meet you at one of our future events soon!
Founded in the Cote d'Azur in France in 1964, the Registered Office of the AICR is the Hotel Ritz, Paris and we currently have 18 sections: Australia, Austria, Cote d’Azur, France, Czech Republic, United Arab Emirates, Estonia, Germany, Indonesia, Italy, Morocco, New Zealand, Qatar, Singapore, Spain, Switzerland, United Kingdom and Poland.
- To promote social interaction amongst its members and sections
- To discuss common work issues
- To encourage best practices in the front-of-house/hospitality industry
- To promote and organise any scheme for raising and dispensing funds for training or educational or charity purposes
- To enhance the knowledge and professionalism of Rooms Division management
- To work closely with various hotels, tourism associations, other hospitality associations and hospitality institutions from member countries to promote tourism and attract young people to join the hotel industry and promote their career in the Rooms Division
- Manage and run the Receptionist of The Year competitions in each section culminating in the annual David Campbell Trophy – the international Receptionist of the Year Competition
It is important that AICR International consistently advances itself in this ever-changing age, but do not lose sight of old traditions – as these are important foundations that AICR International was built upon. AICR Presidents picture was taken in Vienna 2016.